Copyright 2015 Mekala "HAZARD" McGaughy
TERMS OF SERVICE
Please thoroughly read our terms of service before reaching out to us. By commissioning us, you are indicating your understanding of the following articles. If you have any questions regarding these articles, contact us via email.
If you are under the age of 18, you must have parental or guardian consent if you are using a payment method other than your own. Please inform us if this applies to you; we will discuss these terms further in regards to your situation.
At the time of acceptance into our project queue you will be given a price based on the concept and specifications you provide. If you wish to later change your design or features this will likely affect your total price. We reserve the right to deny changes to the character design, especially if work has already started.
PAYMENTS AND REFUNDS
A 30% non-refundable down payment is required within seven daysa after acceptance. We strongly recommend making sure you are financially able to afford buying a fursuit before emailing us. We take payments but do keep in mind that the order of our project queue is based upon payments. If you stop payments, you will be pushed back. If you would like a refund and your suit has not been started you can be refunded everything except the 30% down payment.
If your suit has been started and you would like a refund you will be refunded according to how much work has been completed. We reserve the right to finish and sell your suit if this is the case. After the suit is completed there is no refund option. We reserve the right to terminate your commission at any time, with or without prior notice. Communication with the creator is to be cordial and professional.
Failure to keep up on payments, or not sending a timely DTD will push your project back.
The following would be considered grounds for termination if you in any way try to: defame, abuse, harass, stalk, threaten myself or otherwise violate the rights of others, including, without limitation, others’ privacy rights or rights of publicity.
Rush orders will be handled on a case by case basis, however our current business model allows for us to finish all of our customers' orders within three to four months. If you would like your order rushed, it will be approximately 30% additional cost per month rushed in the queue. As this is a case by case issue, please email us with your concerns.
COMPLETION AND DEADLINES
We can not guarantee any deadlines or completion dates, though we try our best. We are not machines. Please be understanding and patient
If you notice any issues upon receiving your suit, we are happy to fix them. Do not be afraid to email us about anything you are unhappy about. This will be taken on a case by case basis, so please communicate openly with us. It is recommended that each customer learns basic hand sewing to do simple repairs that happen over time. Often times, convention headless lounges will provide materials for emergency repairs. We reserve the right to deny repairs if we feel you have intentionally caused harm to your suit or mistreated it in anyway.
If a DTD needs to be repaired or redone(ie: holes, thin layer of duct tape, not properly done) once we received from you, it will be an additional $50 - $100 depending on the DTD size and time it takes.
We reserve the right to post photos of your fursuit for our own promotional and portfolio purposes. Each fursuit owner retains all rights, commerial or otherwise, to their fursuit and their fursuit's likeness. No other are granted rights of any kind to our promotional and portfolio photos.
Rest easily; our home and workspace are both smoke, vape, and pet free.